Frequently Asked Questions
Find answers to common questions about Muzrati products, orders, shipping, returns, and furniture care.
What is Muzrati?
Muzrati is a furniture and home décor store offering stylish, functional, and modern pieces for every room in your home, including living room, bedroom, dining room, kitchen, bathroom, entryway, home office, and décor spaces.
What type of products do you offer?
We offer furniture and home décor products such as storage cabinets, shoe storage, sideboards, coffee tables, dining tables, wardrobes, dressers, desks, vanities, bathroom cabinets, adjustable shelves, LED furniture, and décor pieces.
Do you offer furniture for small spaces?
Yes, many of our products are designed with storage, organization, and space-saving features to help you make the most of both small and large spaces.
How can I place an order?
You can place an order directly through our website by selecting your product, adding it to cart, and completing checkout with your shipping and payment details.
Can I change or cancel my order after placing it?
Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to help with changes or cancellation.
What payment methods do you accept?
Available payment methods will be shown at checkout. You can choose the option that is most convenient for you.
Do you offer free shipping?
Yes, Muzrati offers free delivery on all products in the entire USA.
How long does delivery take?
Delivery times may vary depending on the product, location, and shipping carrier. Estimated delivery information will be shared during checkout or after order confirmation.
Do you deliver across the USA?
Yes, we deliver to customers across the USA.
Will I receive tracking information?
Yes, once your order has been shipped, tracking details will be shared so you can follow your delivery status.
What is your return policy?
If you are not satisfied with your purchase, please contact our support team. Return eligibility may depend on the product condition, packaging, and return timeframe.
Can I return assembled furniture?
Returned items should generally be unused, in original condition, and with original packaging where possible. Please contact us before sending any item back.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us immediately with your order number and clear photos of the damaged item and packaging. Our team will review the issue and help you with the next steps.
How long does a refund take?
Refund processing time can vary depending on your payment provider. Once approved, the refund will be processed back to the original payment method.
Are the product colors exactly the same as shown online?
We do our best to show accurate product images, but colors may slightly vary due to lighting, photography, and screen settings.
How do I care for my furniture?
We recommend cleaning furniture with a soft, dry or slightly damp cloth. Avoid harsh chemicals, excessive water, and direct long-term exposure to sunlight or moisture.
Are measurements listed on product pages?
Yes, product dimensions and details are usually listed on the product page. Please review measurements carefully before placing your order.
Do your products require assembly?
Some furniture items may require assembly. Product details will mention whether assembly is required.
Are assembly instructions included?
Yes, products that require assembly usually come with instructions and required hardware.
Do you offer assembly service?
At the moment, assembly service availability may vary. Please check product details or contact our support team for assistance.